If you see that your campaign has been approved for more than 24 hours, but ads are still not delivering and all the dashboard numbers are 0, here’s a list of some possible reasons:
Facebook needs more time to build the audience
- If you have more than 100 visitors a day, the campaign will most likely start delivering ads very soon. Please, give Facebook a bit more time.
- If you are sure that you have 100+ visitors daily and the campaign didn’t start delivering the ads 48 hours after it became Active, please, contact our support at email@example.com – we will be happy to help you as quickly as it’s possible.
Your store doesn’t have sufficient audience.
- Facebook requires at least 100 unique product views for the last 24 hours, If your traffic is less than 100 visitors a day, don’t panic – just wait for 7 days since the campaign approval to let Facebook track all your visitors.
- If the campaign did not start delivering ads 7 and more days after it became active, you can request a refund of all the unspent ad credit. To do so, please, contact us via in-app chat or send an e-mail to firstname.lastname@example.org
Tip: You can launch retargeting campaigns using standard Custom Audience feature in Facebook Ads manager or Power Editor. Here is a useful article on how to do it:
Get started with RetargetApp
Launch a campaign and re-engage your customers with the Dynamic Retargeting on Facebook. Use RetargetApp dashboard to see what they buy on your website.
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